Shipping, returns & refunds.
Plain terms, no small print games. Everything below applies to orders placed on royalshoes.in and paid online or by cash on delivery.
Shipping and delivery
| Order value | Pay online | Cash on delivery |
|---|---|---|
| Above ₹1,499 | Free | Free |
| ₹1,499 or below | ₹49 | ₹79 |
Shipping charges are shown at checkout before you pay, and are included in the total. The cash-on-delivery amount collected by the courier is the order total, including the ₹79 handling charge.
Dispatch and transit
- Orders are packed at our shop on Pidaparthivari Street, Visakhapatnam.
- We dispatch within one working day of order confirmation. Orders confirmed after 5pm or on Sundays go out the next working day.
- Delivery usually takes 2–7 working days depending on your PIN code. Remote and north-eastern addresses can take longer.
- You receive a tracking link by email once the courier scans the parcel, and you can check it any time at Track an order.
- We ship to all serviceable PIN codes in India. If a courier cannot reach your address, we contact you to arrange an alternative or a full refund.
Cash-on-delivery orders are confirmed by phone or WhatsApp before dispatch. If we cannot reach you within two attempts, the order is cancelled and nothing is charged.
Returns and exchanges
We accept returns and size exchanges within 7 days of delivery, provided the pair is unworn and in its original condition.
Start a request online — enter your order reference and mobile number on the returns and exchanges page and you will get a reference by email straight away.
What we accept
- Unworn pairs, tried on indoors only, with no creasing, scuffing or odour.
- Original box and packaging, with any tags still attached.
- Wrong size, wrong colour, or a change of mind.
- Damaged, defective or incorrect items — in these cases we cover all shipping and replace or refund in full.
What we cannot accept
- Pairs worn outdoors or showing signs of use.
- Items returned without the original box or with damaged packaging.
- Requests made more than 7 days after delivery.
- Pairs bought in the shop in person — those follow the in-store policy.
How to start a return
- Message us on WhatsApp at 88854 47276 with your order reference and a photo of the pair.
- We reply within one working day with a return address and pickup arrangements.
- Pack the pair in its box, hand it to the courier, and send us the tracking number.
Who pays for return shipping
- Our cost: wrong item sent, manufacturing defect, or damage in transit.
- Your cost: wrong size chosen, change of mind, or a return-to-origin parcel refused at delivery.
- One free size exchange per order within 7 days — we cover the return leg of the first exchange.
Please do not send a parcel to us cash-on-delivery or without contacting us first. Unannounced returns cannot be matched to an order and may be refused.
Refunds
- We inspect returned pairs within 2 working days of receiving them.
- Online payments are refunded to the original payment method — UPI, card or netbanking — within 5–7 working days of approval. Your bank may take a further 2–3 days to show it.
- Cash-on-delivery orders are refunded by UPI or bank transfer to an account you nominate, within 7 working days of approval.
- Shipping charges already paid are refunded only when the return is due to our error, a defect, or damage in transit.
- Partial refunds apply if a returned pair shows signs of use — we tell you the amount before processing.
Every online refund is recorded against your order. You can see the refund status at Track an order using your reference and mobile number.
Cancellations
- Cancel free of charge any time before dispatch — message us on WhatsApp with your order reference.
- Once dispatched, a cancellation is handled as a return under the terms above.
- If a cash-on-delivery order is cancelled before dispatch, nothing is charged.
- If you refuse a parcel at delivery, return freight may be deducted from any refund.
Terms of sale
- All prices are in Indian Rupees (INR) and include applicable taxes.
- Product colours may vary slightly from photographs due to lighting and screen differences.
- Stock is limited; if a pair sells out after you order, we cancel and refund in full within 3 working days.
- Online payments are processed by Razorpay. We never see or store your card details.
- We may update prices and policies at any time; the terms in force are those shown when you place your order.
- These terms are governed by the laws of India, with jurisdiction in Visakhapatnam, Andhra Pradesh.
Privacy
- We collect only what is needed to fulfil your order: name, mobile number, email, delivery address and order details.
- Your address and phone number are shared with our courier partner solely to deliver the parcel.
- Payments are processed by Razorpay; we do not receive or store your card or UPI credentials.
- We send order emails about your purchase. We do not sell or rent your data to anyone.
- Ask us any time to see or delete the information we hold about you.
Contact us
Royal Shoes
Pidaparthivari Street, Visakhapatnam 530020, Andhra Pradesh, India
Phone and WhatsApp: 88854 47276
Email: orders@royalshoes.in
We answer messages between 10am and 8pm IST, Monday to Saturday.